Refund policy

Returns & Refunds Policy – Sélon (selonuk.com)

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unworn, unused, and unwashed
  • Include all original tags
  • Be returned in its original packaging
  • Be accompanied by proof of purchase (receipt or order confirmation)

Returns that do not meet these conditions may be refused.

How to Request a Return

To initiate a return, please contact us at:
📧 contact.selonuk@gmail.com

Once your request is approved, we will provide:

  • Return instructions
  • The return address
  • A return shipping label (if applicable)

⚠️ Items sent back without prior approval will not be accepted.

Return Address

Sélon operates exclusively as an e-commerce store and does not have a physical retail location open to the public.

The return address will be provided after your return request has been approved.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalised products
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items (final sale)
  • Gift cards

If you are unsure, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

To get a different item:

  1. Return the original product
  2. Place a new order after your return is approved

European Union Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Conditions:

  • Item must be unused
  • Must include original packaging and tags
  • Proof of purchase required

Refunds

We will notify you once we’ve received and inspected your return.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: up to 10 business days

Please note that banks and card providers may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at:
📧 contact.selonuk@gmail.com