Shipping policy

Shipping Policy – Sélon (selonuk.com)

At Sélon, we are committed to delivering your order in a reliable and timely manner.

Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday).

Please note:

  • Orders are not processed on weekends or public holidays
  • Processing times may vary during high-demand periods

Shipping Time

Estimated delivery time is 2–7 business days from dispatch.

Please note that delivery times are estimates and may vary depending on:

  • your location
  • courier availability
  • external factors beyond our control

Shipping Locations

We currently ship to:

  • United Kingdom 🇬🇧

We may expand to other regions in the future.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer:

  • free shipping promotions
  • discounted shipping rates

Tracking Information

Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).

Delays and External Factors

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • courier issues
  • customs processing (if applicable)
  • weather conditions
  • high demand periods

Sélon is not responsible for delays caused by external factors beyond our control.

Incorrect Address

Please ensure all shipping details are correct at checkout.

We are not responsible for:

  • orders shipped to incorrect addresses provided by the customer
  • lost packages due to incorrect information

Lost or Stolen Packages

If your tracking shows that your order was delivered but you have not received it, please contact the courier directly.

We are not responsible for lost or stolen packages once delivery has been confirmed.

Multiple Shipments

In some cases, your order may be shipped in separate packages depending on product availability and logistics.

Business Model Disclaimer

Sélon operates as an online-only e-commerce business and does not have a physical retail location open to customers.

Contact

If you have any questions regarding shipping, please contact us: